1) When will I get my order?
All orders are processed and shipped by our office within 2 business days. Delivery varies based on your distance from our warehouse (27762 Antonio Parkway), but is usually 5-7 business days. International orders can take over 7 days - 3 weeks to be delivered, so thank you for your patience. Overnight Delivery orders: placed before 11am will ship same day, placed after 11am will ship the following business day.
2) What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express & PayPal.
3) What if I accidentally list an incorrect address as my shipping address?
Please email customer service immediately at firstname.lastname@example.org with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”.
4) I want to order something, but it’s out of stock! When will you get more products in?
Check back for updated stock (we are constantly updating the store) or add it to your wish list and you will be notified when the item is back in stock!
5) My card was declined but I still was charged.
The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.
6) I have multiple transactions on my bank statement.
Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.
7) I forgot my password, how do find it.
Go to my account, click forgot Password. It will email you password update.
8) What do I do if I am having trouble with my cart?
Try enabling cookies on your browser.